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FREQUENTLY ASKED QUESTIONS
What is your return policy?
All fabric and wallpaper yardage AND pillow orders are printed to order and, therefore, are customized specifically for you. As such, all fabric and wallpaper yardage and pillow orders are FINAL SALE. Please check all details of your order like measurements, size, features, and color prior to ordering.
Be sure to inspect all fabric and wallpaper prior to cutting any received yardage. No returns or exchanges can be given after goods have been cut, treated, or altered in any way. Returns are not accepted unless there are significant issues with your order.
Once you have received your order, we request that you inform us of any problems within 2 business days of receipt of goods. Our team will discuss any issues and print any re-runs that may be necessary.
What are your lead times?
All sample orders ship out via USPS and take approximately 1 week to receive. All fabric and wallpaper yardage orders are printed-to-order and take 3 - 4 weeks from order input to receipt of goods.
Lead times for custom orders are dependent upon the complexity of the project and the client's responsiveness.
For more information about shipping, please click on the "Shipping & Terms" tab in the footer of our website.
How do I care for my Elliston House goods?
Our fabrics and wallpapers are not guaranteed against wear, stains, soils, heat, or sunlight.
For best results, we recommend Professional Dry Cleaning on all of our fabrics. Ask your dry cleaner to use a hydrocarbon solvent only.
For prevention and treatment, we strongly recommend Fiber Seal to all of our customers, especially those with young children and pets. Please click here to find your local Fiber Seal to learn more and get an estimate.
For stain removal, we recommend taking your fabric to a professional dry cleaner because - as with any printed fabric - scrubbing can cause fading.
If you are interested in our performance polyester fabric or performance wallcovering, please contact us via email at info@ellistonhouse.com.
For wallpaper cleaning, we recommend using a damp rag with light pressure to gently remove any scuffs. As with fabric, scrubbing can cause fading.